At Truly Bare, we understand that sometimes circumstances change, and you may need to cancel or return your order. We aim to make this process as seamless and transparent as possible. Please read our cancellation and refund policy carefully to ensure a smooth experience.

Cancellation Policy:

1. Order Cancellation Before Shipment:

   • If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible.
   • We will do our best to accommodate your request, and if successful, a full refund will be processed.

2. Order Cancellation After Shipment:

   • Unfortunately, we cannot cancel orders once they have been shipped.
   • In such cases, please wait for the order to arrive and follow our return process outlined below.

Refund Policy:

1. Defective or Damaged Products:

   • If you receive a defective or damaged product, please contact our customer support team within 7 days of receiving the order.
   • We may require photographic evidence to process your request promptly.
   • A full refund or replacement will be issued, including any shipping fees.

2. Incorrect Product Received:

   • In the rare event that you receive the wrong product, please contact us within 7 days of receiving the order.
   • We will arrange for the correct product to be sent to you, or a full refund will be issued upon return of the incorrect item.

3. Change of Mind or Unwanted Products:

   • If you change your mind or are not satisfied with your purchase, you may return the unopened product within 14 days of receiving it.
   • A refund will be issued upon receiving the returned product, excluding any shipping fees.
   • Please note that the customer is responsible for the return shipping costs.

How to Request Cancellation or Refund:

1. Contact Customer Support:

   • To initiate a cancellation or refund, please contact our customer support team through our website or email us at support@trulybare.com.
   • Provide your order number, the reason for cancellation or return, and any relevant details.

2. Return Process:

   • If a return is required, our customer support team will provide you with instructions on how to return the product.
   • Please ensure the product is securely packaged to prevent damage during return shipping.

Processing Time:

• Refunds will be processed within 7-10 business days of receiving the returned product.

At Truly Bare, your satisfaction is our top priority. If you have any questions or concerns regarding our cancellation and refund policy, please feel free to reach out to our customer support team. Thank you for choosing Truly Bare for your health supplement needs.

Note: This policy is subject to change, and customers are advised to review the policy periodically for any updates.